Last updated: 14 may 2020
UPDATE: due to the extension of the enhanced community Quarantine, buddy has also canceled ALL domestic and international flights up to may 31, 2020. The airline intends to resume operations on June 1.
Philippine Airlines has announced that they will be suspending all their domestic and international flights up to may 31. Earlier, the country’s flag carrier had also ceased operations of all flights scheduled until may 15. The relocation was in compliance with the government’s enhanced community quarantine measure some parts of the country.
If your flight was scheduled on February to may 31 or affected by COVID-19-related disruptions, buddy is providing three options. Here’s a quick summary:
Here’s the infographic released by buddy for a quick look at your options:
REBOOK or REROUTE the flight for FREE. You can book the flight on another date (after may 31, 2020). No rebooking fee. For the first rebooking, no fare difference will be collected. but on succeeding rebookings, fare difference may apply.
Convert the booking to a travel VOUCHER. You can get the value of your ticket + additional 10% credited to the voucher, which you can use to book another buddy flight in the future. It’s valid for one year.
Request a REFUND. You can get a refund of the amount you paid for.
To facilitate the processing, buddy set up the myPAL request Hub, an online form that you can use to start any of these requests online.
Here’s how to do it.
WHAT’S covered IN THIS GUIDE?
1. check out the myPAL request Hub.
2. accomplish the online form.
3. Choose: REBOOK, REFUND or travel VOUCHER?OPTION A: REBOOK
OPTION B: travel VOUCHER
OPTION C: REFUND
4. wait for a confirmation email.
When to request for changes to your Flight
Important Reminders
Updates Log
More suggestions on YouTube ⬇️⬇️⬇️Related Posts:
1. check out the myPAL request Hub.
You can find it at: .
You will be redirected to a Microsoft office online form. Whether you wish to rebook, get a travel voucher, or file a refund request, you will be using the same form.
The first thing the form will ask you is: Where did you purchase your ticket?
If you booked the ticket directly with buddy (PAL website, buddy mobile app, buddy ticket office, buddy contact center), you can use this form.
If you booked with a travel agency, you need to contact your travel agent and let them coordinate with buddy concerning the next steps. This covers both physical travel agencies and online travel agencies like Expedia, Traveloka, etc.
2. accomplish the online form.
Angiv følgende oplysninger:
Passenger Name. enter the name as it appears on the booking.
Booking reference or Ticket Number. Make sure it’s correct.
Kontaktoplysninger. email Address and contact number.
Borgerskab. choose your country of citizenship on the dropdown menu.
Point of Origin. enter the 3 letter code for the origin. Example: MNL for Manila, CEB for Cebu, NRT for Narita)
3. Choose: REBOOK, REFUND or travel VOUCHER?
OPTION A: REBOOK
If you choose to REBOOK, you will be asked to indicate the details of your original flights and the details of your new preferred flights. but take note of the following:
Pick 3 new preferred flights. You may choose the same flight number for a different date, a different flight number for the same date, or completely new flight dates and numbers.
List your 3 target flights in purchase of priority. how you organize them will be strictly followed. In cases when there are no much more seats in the same booking/cabin class in the first option, buddy will automatically proceed to rebook you in the second, then the third option.
In case your rebooking requires additional payments, a myPAL request Hub officers will send a confirmation email and payment instructions.
In addition, guarantee that you list the flight per one-way segment. For example:
If the booking is round-trip only:
– Davao-Manila (Leg 1)
– Manila-Davao (Leg2)
If the booking is multi-city:
– Tagbilaran-Manila (Leg 1)
– Manila-Los Angeles (Leg 2)
– Los-Angeles-Manila (Leg 3)
– Manila-Tagbilaran (Leg 4)
After offering all the needed information, click on SUBMIT!
If you’re expected to fly between March 15 and may 31, or your flight is affected by COVID-19-related cancellations or travel ban, the following applies:
NO PENALTIES*
No Fare Difference* (on the first rebooking and as long as it’s within the same cabin and class)
Travel ought to be before November 30, 2020 or within ticket validity (whichever comes first)
*You can rebook it multiple times but only the first rebooking is FREE. Rebooking fee and fare difference may apply on succeeding rebookings.
If your flight is NOT canceled, you can still change your flight but it will be considered “voluntary.” Here’s what it entails:
No Penalties
Fare difference and tAkser kan indsamles
Rejse inden for billetgyldighed
Anmodning skal indsendes 7 dage før flyplanen.
De nye rejsedatoer er underlagt blackout -dato -begrænsninger: (USA /Canada til Manila) 15. juni til 31. juli udgående (Manila til USA /Canada) 15. juli til 15. september.
Valgmulighed B: Rejsekupon
Ved at vælge dette konverterer du værdien af din billet til en rejsekupon, som du kan bruge til at booke en anden kompisflyvning i fremtiden. Oven i det får du også 10% af basisprisen, der er tilføjet til voucheren.
Rejsekuponen vil være gyldig i 1 år fra udstedelse for rejser op til 12 måneder ude.
I rullemenuen skal du vælge rejsekupon, og klik derefter på Næste.
På næste side i feltet Bemærkninger kan du indtaste alle oplysninger, som du mener kan være værdifulde til behandling af din anmodning.
Klik på Send på næste side.
Valgmulighed C: Refusion
Hvis du ikke ønsker at ombooke eller konvertere din reservation til en rejsekupon, kan du også anmode om refusion.
I rullemenuen skal du vælge refusion, og klik derefter på Næste.
På næste side i feltet Bemærkninger kan du indtaste alle oplysninger, som du mener kan være værdifulde til behandling af din anmodning.
Klik på Send.
Ingen sanktioner, hvis du hører til følgende:
Passagerer forventes at flyve den 15. marts til 31. maj 2020
Passagerer påvirket af covid-19 aflysninger eller rejseforbud
På grund af mængden af anmodninger kan behandling af refusion tage 3 til 4 måneder fra løft af forbedret karantæne i samfundet.
4. Vent på en bekræftelses -e -mail.
Du burde modtage en bekræftelses -e -mail inden for de næste 5 til 7 firmadage.
I tilfælde af at din transaktion kræver yderligere betalinger, sender en mypal -anmodning -hub -officerer også betalingsinstruktioner.
Hvornår skal du anmode om ændringer i din flyvning
Vigtige påmindelser
For billetter udstedt af rejsebureauer skal der foretages anmodninger om bookingændringer gennem det udstedende rejsebureau.
MyPal Request Hub kan hjælpe anmodninger om ændringer til bekræftede bookinger på Philippine Airlines -flyvninger, der blev foretaget via Buddy -webstedet, mobilapp, billetkontor eller 24/7 reservation hotline.
Opdateringslog
2020 14. maj – Flyvninger indtil 31. maj 2020 er blevet annulleret i overensstemmelse med udvidelsen af det forbedrede samfundskarantæne.
2020 25. april – Flyvninger indtil 15. maj 2020 er blevet annulleret i overensstemmelse med udvidelsen af det forbedrede samfundskarantæne.
2020 8. april – Flyvninger indtil 30. april 2020 er blevet annulleret i overensstemmelse med udvidelsen af det forbedrede samfundskarantæne i Luzon.
Flere forslag på YouTube ⬇
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